Refund policy

Wild Petal Threads is a small business located in Georgia, United States run by a mom of four. We want happy customers so we will do everything we can to ensure you LOVE our products! 

Our Products are Made to Order

We are a small, American-owned and operated business and our products are made to order - they are not mass produced. That means that they take longer to process and ship than items from big-box stores like Walmart and Amazon. However, you can feel good about your purchase, knowing it's supporting American cotton farmers, small American print shops, and my family of 6 who lives in Georgia. 

Because our items are made to order, we ask that you please make sure your order is correct before purchasing. We offer free returns for 30 days, but are not able to refund the shipping cost.

How to Start a Refund

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Because our items are made to order, you do not have to return the item back to us. This makes refunds very easy for our customers! However, in an effort to keep our prices as low as we can, please note that we will not be able to refund your shipping cost.  

To start a return, contact us at info@wildpetalthreads.com. Writing to us on Facebook does not officially start the process - please make sure you email us!

How to Start an Exchange

If you need to exchange an item for another size, just email us and we will take care of the entire exchange for you. You won't have return your item since our items are made to order. Just sit back, relax and your new item will come!

To start an exchange, contact us at info@wildpetalthreads.com. Writing to us on Facebook does not officially start the process - please make sure you email us!

Damaged and Defective Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Just email us at info@wildpetalthreads.com and include a picture of your damaged package or order and we will make it right! 

Gift Cards are Not Refundable

We cannot accept returns on gift cards.

A Note on Color Consistency

Our products look slightly different in different lighting, and on different screens. This is why we show many different photos of the products so you can get a better idea of the colors.

We do everything we can to keep the colors consistent. However, printing is a chemical process and 100% consistency cannot be achieved. Multiple factors influence the color, consistency, and final result, including:

  • Machine type

  • Machine settings

  • Paper types

  • Humidity in the room

  • When the machine was last cleaned

Color variations that may occur due to the above-mentioned reasons lie within acceptable tolerance levels and are not covered under our quality guarantee.

European Union - 14 Day Policy

Notwithstanding the above, if you are in the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.